Customers must observe the following conditions, when hiring:
- Minimum hiring of 2 hours.
- Maximum 5 children. In the case of being more, an extra will be applied or a second special caregiver must be hired.
- It will be essential the presence of parents or adults related to the children who are in charge of their care and main attention, reserving to the special caregiver a more protagonist role in the development of the activities agreed as part of this service.
- Start of the first service no earlier than 8am (Except for specific exceptions).
- Start of the last service not after 11pm. (Except for specific exceptions). In this way, a service could conclude at an hour after 11pm, but not start once that hour has elapsed.
- If upon arrival at the address the contracted service does not correspond to the actual to be provided, the provision of the same may be denied.
- Approximate geographical limitation: Radius of 10km from the urban center (preset nerve center). An extra will be applied for more distant displacements.
- Reception and confirmation hours of contracting services: 9 a.m. - 9 p.m..
(Service contracts received outside these hours will be answered the next day, including on-call.)
- Services cancelled at least 24 hours before the start of the provision of the same will be fully reimbursed, except for management costs (8 euros).
- Services cancelled less than 24 hours before the start of the provision of the same will have a refund of 50% of the amount, except for the cancellation of a guard service in which no refund will be made.